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Security & Privacy Policy

1 General

1.1 These rules are the security and privacy policy from time to time operated by Ordo (the “Security and Privacy Policy”).

1.2 These rules are supplemental to the Terms and Conditions of this Website (the “Website Terms and Conditions”) which can be found here and the other Rules and Policies referred to in the Website Terms and Conditions. Unless from the context it is obvious that an alternative meaning applies, all words and phrases given a defined meaning in the Website Terms and Conditions have the same meaning in these rules.


2 Security and Privacy Policy

This Security and Privacy Policy sets out our current approach and demonstrates our commitment to your privacy. We may change the content or services found on this Website at any time without notice, and consequently our Security and Privacy Policy may change at any time in the future. When using this website, you will be provided with the opportunity to read and accept our security and privacy policy prior to registering with us. Your consent, by the channel of your choice (e-mail, SMS, Telephone, postal) will also be required to allow Ordo to keep in touch with you for marketing purposes.


3 Information we may collect from you

3.1 The information we gather from customers helps us to improve the service we offer to our customers.

3.2 When you use this Website and when you place Orders with us, we may collect information by the following means:

3.2.1 When you fill in forms on this Website (such as to become a Registered User or to place an Order, subscribing to our service on this Website, posting material on this Website or requesting further services), the information you provide is collected by us. This will include your name, e-mail address, delivery address, contact details. If you place an Order, we may keep a record of your credit card details. We keep a record of this information for us to recognise you as a Registered User and to fulfil the Orders you place with us. Storing this information means you do not need to re-enter these details each time you shop.

3.2.2 We keep a record of your Orders, which means we can create lists of your favourite items to make your shopping experience quicker and more convenient and assist us to improve customer service.

3.2.3 We keep a record of any e-mail correspondence you send us. This helps us keep track of your likes and dislikes and any problems or concerns you've had with our products or services.

3.2.4 We keep a record of your visits to this Website including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

3.2.5 Telephone calls made to our Customer Service Helpline may be recorded for monitoring and quality control purposes.

3.2.6 We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.


4 Cookies

This Website uses cookies. Further details on cookies and the use that this Website puts cookies to can be found in our Cookie Policy.

Most browsers accept cookies automatically, but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may not be able to use certain features of this Website.

We may conduct analyses of user traffic. These analyses will be performed through the use of IP addresses and cookies which are required to ensure a secure server connection. We do not use cookies to store any personal data or browsing habits.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

When a third party advertises on our site they may also use cookies but unfortunately we have no control over these cookies.


5 How we use your personal information

5.1 We collect personal information to improve the service we offer to our customers. We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent.

5.2 We are committed to using your personal information only for:

5.2.1 Processing and otherwise dealing with Orders.

5.2.2 Monitoring and improving this Website and the services we provide to our customers.

5.2.3 Managing and improving our business activities by analysing customers' preferences and how they use this Website.

5.2.4 To enabling our trusted third parties to carry out technical, logistical or other functions on our behalf.

5.2.5 Carrying out market research and analysing our customers’ and potential customers’ behaviour and for this we may disclose your personal information to third parties [in depersonalised, aggregated form].

5.2.6 Providing you with information about our products and services.

5.2.7 Providing you with periodic communications (this may be by post, telephone, SMS, email or as part of the delivery or our products) and these communications may relate to our business, products, services, events, promotions and special offers. Such communications from us may include advertising for or offers from third parties.

5.2.8 Enabling our debt collection agency to collect payment from you should that be necessary.

5.2.9 Preventing and detecting fraud or abuses of this website.

5.2.10 Allowing us to comply with our legal requirements.


6 Unsubscribing from our Marketing Communications

6.1 If you are a Registered User, when you create your User Account or when you place and Order with us, you will be given various options relating to the communications that you receive from us and our carefully selected partners.

6.2 We will never pass your personal details to other companies for marketing purposes without your permission, and only then with approved partners.

6.3 If you wish to withdraw your consent from receiving certain communications you can do so by changing the setting in your User Account.


7 When we share your personal information

7.1 We do not sell or rent your information to anyone else to enable them to send you direct marketing unless you agree otherwise.

7.2 However, it is necessary for us to share your personal information in order for us to fulfil Orders as we use third party stock managers and delivery services.


8 Where we store your personal data

As required by law, we follow strict security procedures in the storage and disclosure of information which you have provided via this Website, to prevent unauthorised access. We will take reasonable steps to ensure your personal details remain secure, however, we cannot therefore guarantee the security of any information you provide through this Website. You agree that we will not be liable for any such security breaches unless we have failed to take appropriate technical and organizational measures against the unauthorised or unlawful processing or accidental loss, destruction of or damage to your personal information.

Your personal information may be transferred to, stored, and processed in a country outside the European Union in the United States of America.

We have put in place appropriate safeguards (such as contractual commitments) in accordance with applicable legal requirements to ensure that your data is adequately protected. For more information about the EU-U.S. Privacy Shield and the Swiss-U.S. Privacy Shield, please visit https://www.privacyshield.gov. You can view Shopify’s certification statement at https://www.privacyshield.gov/participant?id=a2zt0000000TNSNAA4&status=Active

Where we have given you (or where you have chosen) a password which enables you to access certain parts of this Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.


9 Disclosure of your information

We may disclose your personal information to third parties for the purpose of processing an Order. Ordo uses trusted third parties to manage its stock and to fulfil your Orders. It is therefore essential that your personal information is passed to such third parties for them to process your Orders.

In the event that another entity acquires us or all or substantially all of our assets, or assets related to the Ordo Life Services, your information may be disclosed to such entity as part of the due diligence process and will be transferred to such entity as one of the transferred assets. Also, if any bankruptcy or reorganisation proceeding is brought by or against us, all such information may be considered an asset of ours and as such may be sold or transferred to third parties. Finally, information described in this paragraph may also be disclosed for due diligence purposes in connection with any proposed transaction of the sorts described in this paragraph.

We may disclose personal data to the extent permitted or required under any enactment, by rule of law, order of the Court, as requested by other government law enforcement authority, to enforce our legal rights, to operate our systems properly, or to protect ourselves or our users


10 Your rights

You have the right to ask us not to process your personal data for direct marketing purposes. We will inform you (before collecting your data) and will collect your consent in accordance with current legislation if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by updating your preferences within My Account.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


11 Data Subject Requests

You have a legal right to see a copy of the information we hold about you on payment of a statutory fee of £10 (VAT exempt).

You also have the right to correct any errors in the information that we hold about you. Please let us know about changes to your details so that we can keep our records accurate and up to date.

Further information about data protection issues including the online register of data controllers can be found on the Information Commissioner’s website at www.ico.gov.uk.Changes to our privacy policy


12 Contact

If you have any questions about our privacy policy or the information we hold about you please contact us at hello@ordolife.com